Question 1

Is Poole Harbour Water Taxi suitable for wheelchairs?

Accepted Answer

Unfortunately we are not able to offer wheelchair access onto the water taxi.

Question 2

Where can I park?

Accepted Answer

There is an open car park adjacent to the Thistle Hotel at the eastern end of Poole Quay near Fisherman’s landing where Poole Harbour Water Taxi is berthed.

You can also park opposite the Marine Police Station and adjacent to Force 4 shop western end of the Quay.

There is also a multi storey car park is located in Old Orchard, Poole BH15 1SB.

Question 3

Can I reach you on public transport?

Accepted Answer

There are three bus stops located along Poole Quay, including one outside the Thistle, and one near Dolphin Quays, which are in a short walking distance of Fisherman's Dock. All Poole buses are operated by More Bus. You can find there website and the timetables on their website.

Poole train station is located in the centre of the town, around 15 minutes walk away from the Quay.

Question 4

How do I pay you?

Accepted Answer

We can take cash or card when you depart from the boat. We do not take cheques or payment over the phone.

Question 5

Do I have to pay a deposit?

Accepted Answer

We do not require a deposit for any water taxi rides, harbour tours, or charters.

Question 6

Are there toilets available?

Accepted Answer

There are no toilets on the boat, however you can find public toilets located at Dolphin Quays or in all of the pubs and restaurants along the Quayside. Please note that if using the facilities in a pub or restaurant, you may be required to make a purchase.

Question 7

Can I bring a picnic?

Accepted Answer

Of course!

A harbour tour is the perfect time to enjoy a picnic or some truly fresh fish & chips from one of Poole Quay's eateries.

Please note, there are no tables on board, and we do not offer cutlery or glasses, so bring your own!

Deli on the Quay is located very close to Fisherman's Dock and offer wonderful picnics, sandwiches, and salads.

Question 8

Are dogs allowed on board?

Accepted Answer

We are happy to welcome well behaved salty sea dogs on board. Please make sure they are on their lead when on board and walking on jetties.

Question 9

Is a harbour tour suitable for children?

Accepted Answer

Absolutely! We have a variety of life jacket sizes suitable for 3 months+.

Our water taxi has high rails, so little pirates are very safe while onboard.

Question 10

What should I wear?

Accepted Answer

The temperature on the water is often cooler than on land. Please bring layers to ensure you can stay warm. We also recommend a hat and sunscreen while travelling on Poole Harbour Water Taxi.

Question 11

Do you supply life jackets?

Accepted Answer

We have a selection of lifejackets in different sizes available to use, suitable for 3 months and up.

Question 12

Can you take me to a restaurant?

Accepted Answer

We can take you to any of the restaurants located on the shores of Poole Harbour and on Wareham Quay.

These include:
Shell Bay restaurant
Lazy Jack's
Rick Steins, Sandbanks
The Quay, Wareham
Pubs and restaurants along Poole Quay

Question 13

I have a booking, but the weather is bad. What happens now?

Accepted Answer

We are dependent on fair weather for all services.

Should the weather be poor on the day of your booking, we will call you to arrange an alternative day (if suitable). We will try and give you as much notice as possible, but the weather can sometimes change very quickly!

Frequently asked questions